FAQs
Welcome to our FAQ. We’re so happy to have you here.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes. Standard shipping is free on U.S. orders over $50 (excludes Alaska, Hawaii and Puerto Rico).
How long does shipping take?
Orders are processed within 1–2 business days (we don’t ship on weekends or holidays). Including processing, Standard shipping takes 2–10 business days and Priority takes 2–5 business days. Delivery dates shown at checkout are estimates.
What is your return policy?
Most items can be returned within 30 days of delivery in their original, unused condition and packaging. Start by submitting a return request, and our support team will help. Returns are accepted by mail only. A return shipping fee is deducted from refunds ($6 for non-electric products, $15 for electric products, $30 for electric bundles), and return shipping is free if you choose store credit. Full return policy
When will I get my refund?
Refunds go back to your original payment method within 5–7 business days after we receive and inspect your return. Your bank may need extra time to post it.
Orders
Below are some of our common questions about orders
Can I change or cancel my order?
We ship orders within 2 business days, so changes after checkout aren’t always possible. Email service@lafeeca.com as soon as possible and we’ll do our best to help.
How do I track my order?
You’ll get a shipping confirmation email with a tracking number once your order ships. Orders may arrive in separate packages because we ship from multiple fulfillment centers. Missing a confirmation or tracking number? Email service@lafeeca.com.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover through secure checkout.
Do you ship outside the U.S.?
Yes, we ship to Canada, the United Kingdom and Europe. Returns and refunds with prepaid return shipping are available for U.S. orders only.
Products
Below are some common questions about our products
What does the warranty cover?
Every Lafeeca product is covered by a 1-year warranty against material and workmanship defects when bought from an authorized seller with proof of purchase. Registering eligible products, the ARC Coffee Grinder, DJ Kettle, 19-Bar Espresso Machine and Essence Cold Brew Maker, extends coverage to 2 years. Register your product
What isn’t covered by the warranty?
Normal wear and tear, dents and scratches, fading and paint chips, accidental damage, misuse or improper care, and cleaning-related issues.
Are Lafeeca products BPA-free?
Yes. All materials that come into contact with food or drinks are BPA-free. Our kettles, carafes, French presses and canisters use food-grade 304 (18/8) stainless steel.